Technical Support
ICT Technical Support
As part of my technical support services, I offer mentoring and OJT. This means I can guide and train individuals directly while they work, helping them build practical skills. I can provide regular or occasional reports on their progress if needed.
My technical expertise covers several key areas:
My technical expertise covers several key areas:
- Operating Systems: I provide support for the main operating systems (like Windows, macOS, Linux, etc.), regardless of their age or complexity. This includes older 8-bit or 16-bit systems up to modern 32-bit and 64-bit versions (these numbers basically indicate how much information the system can handle at once). I'm also familiar with different types of computer "brains" – the chip architectures like RISC or CISC, which are just different ways processors handle instructions. Practically speaking, this means I can help solve problems and ensure software runs correctly on a wide variety of computers and devices.
- Network Equipment: I handle the programming and setup (configuration) of network devices such as routers (which direct internet traffic), switches (which connect devices within a network), and firewalls (which provide security). This applies to equipment physically present at a location (local) and devices managed from afar (remote). My work ensures that networks function smoothly and securely, allowing computers and devices to communicate effectively.
- Software Development: I have skills in creating and modifying software using various programming languages, including C/C++, Visual BASIC, and Java (in its different forms: JME for mobile devices, JSE for standard computers, and J2EE for complex web applications). This allows me to build custom software solutions or adapt existing ones to meet specific needs.
- System Maintenance: I manage the application of critical and security updates. These updates are essential for fixing errors, improving performance, and protecting against cyber threats. This applies not just to regular programs (applications) and operating systems, but also to "firmware" – the basic software embedded in hardware that makes it work.
- Hardware & Infrastructure: I configure electronic equipment, ensuring it's set up correctly. I manage virtual environments (where multiple operating systems or applications run on a single physical machine, saving resources) and/or redundant environments (duplicate systems designed to take over if one fails, ensuring continuous service). Additionally, I oversee projects involving the transformation, expansion, modernization, and ongoing maintenance of technology systems, ensuring the infrastructure evolves effectively and remains efficient.
